Industries · Medical practices
AI assistants, websites and automation for medical practices
Deca Digital builds AI assistants, websites and automation for medical practices and clinics: family medicine, pediatrics, urgent care, physical therapy, chiropractic and med spas. The assistant answers routine patient questions around the clock, books and confirms appointments, and hands anything clinical or urgent to a person. Based in Celina, Texas, working across Frisco, Prosper, McKinney and North Texas.
What your customers ask
The questions that arrive after hours
These are the questions medical practices answer by hand every day, and the ones that go unanswered at night and on weekends. Each has a correct answer that only you know. An assistant trained on your answers gives it instantly.
- Are you accepting new patients and which insurance do you take?
- What are your hours, and do you take walk-ins?
- Can I book a same-day appointment?
- Do you offer telehealth?
- What should I bring to my first appointment?
- How do I get my results or a prescription refill?
What the assistant handles
Answered, booked, handed off
- Hours, location, insurance and new-patient questions from your own material
- Appointment requests and bookings, including the right visit type and length
- Intake links sent before the visit so check-in is short
- Clinical questions, symptoms and urgent requests handed to staff or the nurse line at once
- A morning summary for the front desk and a log of unanswered questions
What we build
Three things, worked through
Worked examples, not case studies: how each service applies to medical practices.
AI assistant
Say a pediatric clinic's phones are busiest between 7:30 and 9 am, when parents call to ask whether a sick child can be seen today. An assistant on the website and phone collects the child's age, symptoms in the parent's words and the preferred time, offers the same-day slots the clinic releases, and flags anything that sounds urgent to a nurse. Staff start the day with a sorted list instead of voicemail.
Website
Service pages that say plainly who you treat, what a visit involves and what it costs when you publish prices, an insurance page, provider pages, online booking and reviews. Fast on a phone, because most patients are searching from one.
Automation
Appointment confirmations and reminders by text, intake forms sent on booking, recall for annual visits and follow-ups, review requests after a visit, and a daily no-show and cancellation list so open slots are refilled.
Where to start
What to automate first
In the order we recommend, by hours saved for effort spent. Most medical practices start with the first item and add the rest over a few months.
- Appointment reminders and confirmations, the cheapest cut in no-shows
- After-hours and peak-hour questions, so the phones stop ringing with the same ten questions
- Intake forms sent before the visit
- Recall for annual and follow-up visits
Proof
What clients say
The Deca team worked with me every step along the way and made sure of every detail.
I was surprised by how many AI features the team was able to add to my app.
You guys helped me build my business from the ground up and followed through.
FAQ
Questions medical practices ask us
Is this allowed under HIPAA?
It can be, with the right setup: the assistant collects only what booking needs, stores no clinical notes, and the vendor holding any patient data signs a business associate agreement. We document what is stored and where. This is not legal advice; check with your compliance officer.
Will it give medical advice?
No. It answers administrative questions from your material and routes anything about symptoms, medication or treatment to a person. That boundary is written into how it is built and tested.
Can patients still reach a human?
Always. Every conversation offers a way to a person, and urgent language skips the queue. The assistant removes the routine questions, not the people.
Does it work with our EHR or scheduling system?
Often, yes, through the system's booking interface or a booking page. We confirm what is possible with your system before quoting.
How long does it take to set up?
A website assistant on an existing site is typically live in one to two weeks for a standard setup. Phone handling and scheduler integration take longer, usually four to six weeks.
Free AI visibility check
Does AI recommend your business?
Tell us your business and website. We ask ChatGPT, Perplexity, Gemini and Google's AI the questions your customers ask, and send you a one-page report: how many answers named you, who was named instead, and the three fixes that matter most. No cost, no obligation.
Built for medical practices. Based in North Texas.
Free discovery call, in person across Collin County or by video. A fixed quote before any work starts.
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