Industries · Veterinary clinics
AI assistants, websites and automation for veterinary clinics
Deca Digital builds AI assistants, websites and automation for veterinary clinics, animal hospitals and the grooming and boarding services attached to them. The assistant answers pet-owner questions on your website and phone when the front desk is busy or closed, books wellness and sick visits, sends new-client forms and sends anything that sounds like an emergency to your on-call line or the emergency hospital you name. Based in Celina, Texas, working with clinics across Frisco, Prosper, McKinney and North Texas.
What your customers ask
The questions that arrive after hours
These are the questions veterinary clinics answer by hand every day, and the ones that go unanswered at night and on weekends. Each has a correct answer that only you know. An assistant trained on your answers gives it instantly.
- Are you taking new patients, and do you see cats, exotics or large animals?
- My dog ate chocolate. What do I do?
- Can I get a same-day sick visit?
- How much is an exam, a vaccine, a dental cleaning, a spay or neuter?
- Can I refill my pet's prescription or food?
- Do you board or groom, and which vaccines are required?
What the assistant handles
Answered, booked, handed off
- Hours, species seen, new-client and published-price questions from your own material
- Wellness and sick-visit booking in the slots you release, with the species, the pet's name and the reason captured
- New-client forms and vaccine records requested before the first visit
- Emergency language (poisoning, bloat, breathing trouble, trauma) recognised and sent to the on-call vet or the emergency hospital you name, at once
- Refill requests taken with the pet's name and the medication, and a morning summary for the front desk
What we build
Three things, worked through
Worked examples, not case studies: how each service applies to veterinary clinics.
AI assistant
Say a two-doctor clinic closes at 6 pm and the voicemail fills with three kinds of call: "can you see us tomorrow", "is this an emergency" and "can I get a refill". The assistant books the tomorrow visits into the slots the clinic releases, gives the emergency hospital's address and number to anyone describing poisoning, bloat or breathing trouble and pages the on-call vet, and takes refill requests with the pet's name and the medication for the morning. It gives no medical advice; it says what to do next and who to call.
Website
Service pages written as direct answers (what a wellness exam includes, what happens at a dental cleaning, what a spay costs when you publish it), a page for each species you see, a new-client page with the forms, your doctors and hours, reviews, and online booking that works on a phone at 10 pm. Written so an AI engine can name you when someone new to town asks for a vet that sees rabbits.
Automation
Vaccine and wellness reminders by text and email on the schedule you set, appointment confirmations the day before, new-client forms sent on booking, refill requests routed to the right person, review requests after a visit, and a weekly list of patients overdue for a visit.
Where to start
What to automate first
In the order we recommend, by hours saved for effort spent. Most veterinary clinics start with the first item and add the rest over a few months.
- After-hours questions and booking, because that is where new clients are lost
- Appointment reminders and confirmations, the cheapest cut in no-shows
- Vaccine and wellness reminders, so the schedule fills itself
- Refill requests taken off the phone line
Proof
What clients say
The Deca team worked with me every step along the way and made sure of every detail.
I was surprised by how many AI features the team was able to add to my app.
You guys helped me build my business from the ground up and followed through.
FAQ
Questions veterinary clinics ask us
Will the assistant give medical advice about a pet?
No. It answers questions about your services, hours and process, books visits, and recognises emergency language so it can send the owner to the right place fast. Anything about symptoms or treatment goes to your team.
What does it do when someone describes an emergency at midnight?
It gives the instructions you provide, including the name, address and number of the emergency hospital you refer to, and pages your on-call vet if you have one. It never tries to assess the animal.
Can it book into our practice management software?
Usually. We connect to the scheduler you already use, or to a booking page where direct integration is not possible, and confirm this before quoting.
Does it handle the phone or only website chat?
Both. A voice assistant can take after-hours and overflow calls, answer the same questions and book. Many clinics start with website chat and add the phone later.
We also board and groom. Can it handle those?
Yes. It can state your vaccine requirements, take boarding dates and grooming requests, and route each to the right desk.
What does it cost?
A website assistant that answers questions and requests appointments is the smallest project; phone handling and software integration add to it. Fixed quote after a free discovery call.
Free AI visibility check
Does AI recommend your business?
Give us your website and an email address. We ask ChatGPT, Perplexity, Gemini and Google's AI the questions your customers ask, and send you a one-page report: how many answers named you, who was named instead, and the three fixes that matter most. No cost, no obligation.
Built for veterinary clinics. Based in North Texas.
Free discovery call, in person across Collin County or by video. A fixed quote before any work starts.
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